Pretty disappointed in my recent experience ordering from Northern Brewer.
Haven't brewed in a couple of years but my daughter is working at a local brewery (slinging beer & tacos, not brewing) and wants to learn to brew. So she's accompanying me and my brew club to the Emerald Coast Brewfest in September and she wants to brew a beer with her old man. My local homebrew shop closed permanently at the end of June so I ordered a couple of all-grain kits from NB.
First bitch is it took a full week for them to ship my kits. WTF? So I'm a week behind.
Second, the box was packed/sealed so poorly that gaps opened along the un-taped seams and my packet of Saison yeast apparently fell out. No local source so I'm just hosed on that recipe.
No customer service phone number, only e-mail. Still no response.
Is this typical?
MoreBeer any better?
