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Not Happy with Northern Brewer


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#1 Darterboy

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Posted 02 August 2024 - 09:28 AM

Pretty disappointed in my recent experience ordering from Northern Brewer.

 

Haven't brewed in a couple of years but my daughter is working at a local brewery (slinging beer & tacos, not brewing) and wants to learn to brew. So she's accompanying me and my brew club to the Emerald Coast Brewfest in September and she wants to brew a beer with her old man. My local homebrew shop closed permanently at the end of June so I ordered a couple of all-grain kits from NB. 

 

First bitch is it took a full week for them to ship my kits. WTF? So I'm a week behind. 

 

Second, the box was packed/sealed so poorly that gaps opened along the un-taped seams and my packet of Saison yeast apparently fell out. No local source so I'm just hosed on that recipe.

 

No customer service phone number, only e-mail. Still no response.

 

 

Is this typical?

 

 

MoreBeer any better?

 

 



#2 Gusso

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Posted 03 August 2024 - 05:22 AM

I've been using Ritebrew. Best prices and fast shipping.

#3 mikesarney

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Posted 03 August 2024 - 10:19 AM

I've been using Label Peelers. They are only 50 miles away from my house, so regular shipping gets their stuff to me in usually 2 days

#4 stlinch

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Posted 04 August 2024 - 05:07 PM

Pretty disappointed in my recent experience ordering from Northern Brewer.

 

Haven't brewed in a couple of years but my daughter is working at a local brewery (slinging beer & tacos, not brewing) and wants to learn to brew. So she's accompanying me and my brew club to the Emerald Coast Brewfest in September and she wants to brew a beer with her old man. My local homebrew shop closed permanently at the end of June so I ordered a couple of all-grain kits from NB. 

 

First bitch is it took a full week for them to ship my kits. WTF? So I'm a week behind. 

 

Second, the box was packed/sealed so poorly that gaps opened along the un-taped seams and my packet of Saison yeast apparently fell out. No local source so I'm just hosed on that recipe.

 

No customer service phone number, only e-mail. Still no response.

 

 

Is this typical?

 

 

MoreBeer any better?

Alabrew closed?  I didn't get over there much but Kim was always helpful. 

She working at Good People?



#5 Darterboy

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Posted 04 August 2024 - 07:07 PM

Alabrew closed?  I didn't get over there much but Kim was always helpful. 

She working at Good People?

 

Yeah, Kim said it just wasn't viable anymore.

 

She's at Monday Night




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