I bought a new can filler part from Great Fermentations a couple weeks ago and proceeded to drop it on my concrete floor and cracked it. I tried to epoxy it but that did not work. I e-mailed the company I bought it from seeing if I could just buy the part that cracked but they said they do not have individual parts. I expected that response but I did not expect them to say since it was so new they would just send me a new one. It costs $85 bucks so I am thrilled they are sending me a new one but it was 100% my fault for it breaking. A move like that makes me want to buy from them in the future.