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Great customer service


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#1 HVB

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Posted 22 September 2021 - 01:02 PM

I bought a new can filler part from Great Fermentations a couple weeks ago and proceeded to drop it on my concrete floor and cracked it.  I tried to epoxy it but that did not work. I e-mailed the company I bought it from seeing if I could just buy the part that cracked but they said they do not have individual parts.  I expected that response but I did not expect them to say since it was so new they would just send me a new one.  It costs $85 bucks so I am thrilled they are sending me a new one but it was 100% my fault for it breaking.  A move like that makes me want to buy from them in the future.

 

 


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#2 Gusso

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Posted 22 September 2021 - 01:09 PM

Yup, I recently had great customer service from RiteBrew with that yeast that exploded. Excellent customer service will keep you coming back. The people at Tilt have been awesome, too.
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