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Work rant #863...


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#1 ER Pemberton

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Posted 14 June 2019 - 09:26 AM

Working on a project with multiple people at a customer.  I let them all know that the project is ready to test (the testing process has been discussed in depth with everyone on the team) and I ask them to please test it and keep me posted on how everything is working.  2 weeks go by without a word and then an email asking me "where are we with this?".  I could be an ass and say that I top-spin vollied this ball into their court two weeks ago and haven't heard anything since or... I could be professional.  :covreyes:



#2 the_stain

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Posted 14 June 2019 - 09:28 AM

Lol. "I apologize for any confusion" is a good phrase. You don't have to tell them that you're just apologizing on their behalf ;)
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#3 ER Pemberton

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Posted 14 June 2019 - 09:43 AM

Lol. "I apologize for any confusion" is a good phrase. You don't have to tell them that you're just apologizing on their behalf ;)

This customer is notorious for this.  They'll call me out of the blue with 10 people sitting in a conference room and I'm on speaker and expected to be available for this when I had no idea it was happening.  Then we all get on the same page and they say that they'll send me over some documentation but it never arrives.  I nudge them all with a reminder and someone says "Oh yeah.  I'm on it" but it still doesn't arrive.  A month later the owner wants to know the status.   :huh:



#4 Vagus

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Posted 14 June 2019 - 09:48 AM

Unless your hand is up their ass, don't expect to be a priority.


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#5 Beejus McReejus

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Posted 14 June 2019 - 09:49 AM

Workplace assplay.
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#6 AspenLeif

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Posted 14 June 2019 - 09:51 AM

I'd just go to your send box.  "copy" the email where you told them to test it.  the "paste" it to the response of the 'were are we' email and say....

 

See the attached.  I sent this out 2 weeks ago for you to test.  

 

It's short, factual, and isn't insulting.  


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#7 43hertz

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Posted 15 June 2019 - 07:06 PM

I'd just go to your send box. "copy" the email where you told them to test it. the "paste" it to the response of the 'were are we' email and say....

See the attached. I sent this out 2 weeks ago for you to test.

It's short, factual, and isn't insulting.


It's not "actually" insulting, but some people will take it that way. Used to have a whiny bitch at an alarm vendor that got bent out of shape when I did this to him.
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#8 SnowMan

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Posted 15 June 2019 - 07:51 PM

I'd just go to your send box. "copy" the email where you told them to test it. the "paste" it to the response of the 'were are we' email and say....

See the attached. I sent this out 2 weeks ago for you to test.

It's short, factual, and isn't insulting.


I did this last week with an equipment submittal. The last correspondence we'd had was "revise and resubmit". They claimed to have never seen it. I forwarded them their own read receipt. Oops
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#9 BrewerGeorge

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Posted 15 June 2019 - 08:33 PM

It's not "actually" insulting, but some people will take it that way. Used to have a whiny bitch at an alarm vendor that got bent out of shape when I did this to him.

Too fecking bad.

#10 ER Pemberton

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Posted 15 June 2019 - 09:12 PM

Here's another:  There is an email chain going back and forth between people at one of my customers and they're bouncing around ideas for a project.  Many, many people are on the email and many, many emails have been sent over the course of weeks, maybe months.  Then someone forwards me the entire email chain and all they type to me is "?".  Basically saying I need to read the entire thing and then comment/give them direction on it.   :blink:



#11 Trub L

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Posted 16 June 2019 - 04:04 AM

So you understood clearly what they were asking? What's the issue, other than that it was "work"?
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#12 ER Pemberton

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Posted 16 June 2019 - 07:21 AM

So you understood clearly what they were asking? What's the issue, other than that it was "work"?

Exactly.  :lol:  What could possibly go wrong?



#13 the_stain

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Posted 16 June 2019 - 07:23 AM

If someone sent me an email with just a question mark in it, I'd be tempted to reply back with just an exclamation point.
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