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Charbucks in a PR Pickle


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#1 Mexas Joe

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Posted 15 April 2018 - 06:52 AM

 

A video of two black men being arrested from a Starbucks in Philadelphia went viral after witnesses say they did not do anything wrong.

 

The video, which was posted to Twitter on Thursday, shows two black men being escorted out of the Starbucks in handcuffs. Melissa DePino, who posted the video to Twitter, claims the two were waiting for a friend and that the police were called because they did not order anything.

 

“The police were called because these men hadn’t ordered anything. They were waiting for a friend to show up, who did as they were taken out in handcuffs for doing nothing," DePino wrote.

 

Ross explained police received a 911 call around 4:40 p.m. on Thursday from Starbucks employees saying that “two males were trespassing” and “refused to leave.” According to Ross, the two men did not order food and had asked to use the bathroom, but Starbucks policy does “not allow non paying people from the public to come in and use the restroom.”

 

Ross claimed the officers asked the men to leave when they got to the scene, but refused to. The men were let go after “Starbucks was no longer interested in prosecuting.”

 

“These officers had legal standing to make this arrest. They were called to this scene because these people were trespassing. Officers 'followed policy' and acted 'professional,' and got the opposite back,” Ross said.

 

https://uk.news.yaho...-202159093.html

 

This is some really bad optics and PR for the coffee chain. The cops should never have been called.

 

Was the employee just being a douche for following the company policy?

 

The men were not ordering anything, and they asked to use the restroom.

 

I'm not a fan of 12Bucks, but I have been forced to on occasion purchase coffee from them. They are pretty upfront about "restrooms for paying customers only."

 

Is this policy racist? Should a company open it's shitter doors wide for errybody to use for free? In my few experiences in big cities like NYC, pissers are few and far between. Sometimes your only option is going in a business where you need to make a purchase to use the bathroom.

 

Looks like Starbucks is getting a healthy dose of shut up and bake the cake already open the bathrooms for errybody.


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#2 djinkc

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Posted 15 April 2018 - 07:00 AM

I've never been in a Starbucks.  Why would you ask to use the restroom there?  Is access somehow restricted?


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#3 Howie

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Posted 15 April 2018 - 07:04 AM

I can’t imagine the employee calling the police and then the police finding sufficient grounds for arrest if they were just “sitting there doing nothing”
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#4 mTizzle

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Posted 15 April 2018 - 07:05 AM

How many restaurants/stores have restrooms technically open to non-paying people. Though Starbucks is often full of people sitting there, but most often with at least one cup.

Private property man. Not sure if OP complaint is serious?
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#5 Murphy

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Posted 15 April 2018 - 07:07 AM

I've never been in a Starbucks. Why would you ask to use the restroom there? Is access somehow restricted?


Yes, the employees often need to give you a key or passcode
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#6 Mexas Joe

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Posted 15 April 2018 - 07:08 AM

I can’t imagine the employee calling the police and then the police finding sufficient grounds for arrest if they were just “sitting there doing nothing”

 

The cops told the men to either order or move out. The men refused. The cops issued an order of no trespass. That was again refused and they were forced off the property.

 

Perhaps the men were fully aware of being filmed and decided to become an internet sensation?


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#7 Howie

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Posted 15 April 2018 - 07:09 AM

I've never been in a Starbucks. Why would you ask to use the restroom there? Is access somehow restricted?


I spend my day in the car for work. I stop at Starbucks frequently. Never have I felt the need to ask permission to use the bathroom, whether I had already made a purchase or just walked in
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#8 Dave McG

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Posted 15 April 2018 - 07:17 AM

I spend my day in the car for work. I stop at Starbucks frequently. Never have I felt the need to ask permission to use the bathroom, whether I had already made a purchase or just walked in

Similar to my case. I'm not a fan of the overpriced coffee, but I work out of a truck all day. I always try to know where a nearby clean throne is located, and Starbucks does the job. I usually but not always make a purchase, but it wouldn't shock me if I am a net loss to them financially after customers run out thinking there was a chemical weapons attack.
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#9 Howie

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Posted 15 April 2018 - 07:19 AM

Similar to my case. I'm not a fan of the overpriced coffee


I’m not a huge fan of their coffee. But I don’t find their prices for regular coffee to be all that out of line

I guess they’re expensive if you’re getting specialty drinks and stuff
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#10 Howie

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Posted 15 April 2018 - 07:23 AM

The cops told the men to either order or move out. The men refused. The cops issued an order of no trespass. That was again refused and they were forced off the property.

Perhaps the men were fully aware of being filmed and decided to become an internet sensation?


Ah. Admittedly, I didn’t read the article
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#11 pickle_rick

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Posted 15 April 2018 - 07:50 AM

The cops told the men to either order or move out. The men refused. The cops issued an order of no trespass. That was again refused and they were forced off the property.

 

Perhaps the men were fully aware of being filmed and decided to become an internet sensation?

 

even NPR reports the story in this fashion.  sounds like they should have left.


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#12 Sidney Porter

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Posted 15 April 2018 - 07:52 AM

I spend my day in the car for work. I stop at Starbucks frequently. Never have I felt the need to ask permission to use the bathroom, whether I had already made a purchase or just walked in

we are talking NYC. I think they keep the doors locked and you need to ask for a key.

Edited by Sidney Porter, 15 April 2018 - 07:52 AM.

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#13 Mexas Joe

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Posted 15 April 2018 - 08:05 AM

I’m not a huge fan of their coffee. But I don’t find their prices for regular coffee to be all that out of line

I guess they’re expensive if you’re getting specialty drinks and stuff

 

I drink muh coffee black. The foo-foo drinks can easily set you back 5-10 bucks.


 

 

even NPR reports the story in this fashion.  sounds like they should have left.

 

They have the CEO and the Mayor in full apology mode. Looks like the men are spinning this as Racist Starbucks and cops kicked us out because we are black.

 

 

we are talking NYC. I think they keep the doors locked and you need to ask for a key.

 

It happened in Philly, but big city gunna big city.

 

I don't think you average strip mall joint in The Burbs has this policy or problem.


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#14 davelew

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Posted 15 April 2018 - 08:15 AM

The cops told the men to either order or move out. The men refused. The cops issued an order of no trespass. That was again refused and they were forced off the property.

Perhaps the men were fully aware of being filmed and decided to become an internet sensation?


It’s pretty common to wait for someone in a coffee shop or restaurant before ordering. It surprises me that they were asked to leave instead of being allowed to stand around a coffee shop before ordering like most people. I mean, what kind of a business tries to fire customers like that?

I admit I haven’t followed this that closely. How long had they been there?
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#15 pickle_rick

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Posted 15 April 2018 - 08:22 AM

It’s pretty common to wait for someone in a coffee shop or restaurant before ordering. It surprises me that they were asked to leave instead of being allowed to stand around a coffee shop before ordering like most people. I mean, what kind of a business tries to fire customers like that?

I admit I haven’t followed this that closely. How long had they been there?

 

agree it was pretty dumb to ask them to leave assuming they weren't being disruptive but once asked to leave you have to leave.  one time I was asked to leave a bar over nothing at all and guess what... I left and went somewhere else.  should have used my white privilege! 


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#16 zymot

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Posted 15 April 2018 - 08:31 AM

It depends on the details. If they were impending or disrupting business, that is one thing. Were they taking up seats in a filled up shop, forcing paying customers to stand or walk out? How long were they hanging out? Did they make excessive noise?

If it were my shop, I would say something if it were getting in the way of my normal business flow or annoying my customers. And if I made the determination that it had gone on for "too long."
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#17 pickle_rick

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Posted 15 April 2018 - 08:49 AM

It depends on the details. If they were impending or disrupting business, that is one thing. Were they taking up seats in a filled up shop, forcing paying customers to stand or walk out? How long were they hanging out? Did they make excessive noise?

If it were my shop, I would say something if it were getting in the way of my normal business flow or annoying my customers. And if I made the determination that it had gone on for "too long."

 

those are the details that will likely never get cleared up but the police seem to have done things by the book here so hopefully that doesn't become part of this thing.


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#18 Mexas Joe

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Posted 15 April 2018 - 08:51 AM

 

The Commish is correct. But being correct makes for some really bad optics in this case.


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#19 neddles

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Posted 15 April 2018 - 08:56 AM

Non-story.
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#20 Mexas Joe

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Posted 15 April 2018 - 09:09 AM

 

This guys makes a rather large number of good points.


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